COVID-19 Frequently Asked Questions | Mitral Valve Repair Center Skip to main content

COVID-19 Update

The COVID-19 pandemic has presented the medical community with a unique set of challenges. In addition to in-person consults, we are now using the latest telehealth technology to meet with current and prospective patients via video visits, whenever possible.

We have also resumed all cardiac surgery, with additional precautions to ensure we maintain our stellar safety record and continue delivering superior patient outcomes. With these goals in mind, every surgical patient will be tested for COVID-19 prior to admission to The Mount Sinai Hospital, this is a health system-wide policy to ensure the safety of all patients and staff. The hospital has also implemented social distancing rules, a modified visitor policy, universal masking, and mandatory hand hygiene for visitors.

To schedule a video appointment with our team, please call 866-MITRAL5 (866-648-7255).

Click here for the latest Covid-19 information from the Mount Sinai Health System, including the latest visitor policy and other important updates for our patients.

Please Note: Masks are still required in health care facilities according to the CDC and NYS DOH.

Frequently Asked Questions

My cardiologist says I should see a specialist about heart surgery. Can I still speak with a surgeon at Mount Sinai?

Yes. We are currently conducting regular consults in the office as well as video visits for patients who prefer the convenience of speaking to our team from home. We look forward to talking with you about your case. Consultations and video visits both enable us to thoroughly review your medical records and all your medical imaging studies, together. As always, we remain are committed to collaborating with you to make the most informed decisions possible about your health care options.

Is Mount Sinai still performing heart surgeries during the COVID-19 pandemic?

Yes. As the COVID-19 pandemic developed, we implemented additional precautions and procedures to ensure we maintain our stellar safety record, and to continue delivering superior patient outcomes. Please call us at 866-MITRAL5 (866-648-7255) to schedule a video visit to discuss your individual case with our team.

What technology is required for a video visit with Dr. Adams?

Patients who make appointments for a video visit with our surgeons will first need to sign into MyChart or download the MyChart app onto their phone or tablet; the app, which works on both Android and iOS, is available on the Google Play and iTunes store. If you encounter technical difficulties, please contact our office staff at 866-MITRAL5 (866-648-7255).

Where can I find instructions for using the software to have a video visit appointment?

For step-by-step instructions on using MyChart for a video visit, you can log into your MyChart account on your desktop or laptop. For the iOS and Android applications, please see our Telemedicine Patient Guide .

Is my healthcare information safe while participating in video visits?

Mount Sinai uses encrypted, HIPAA-compliant technology to protect your privacy and safeguard your data during all online interactions. In addition, no one will be in the room except your healthcare team. Your video visit will not be recorded nor will your conversation be heard by anyone but the team. You can discuss your health in total candor and confidentiality.

What extra precautions are being taken during this pandemic?

Our surgical teams always adhere to the highest standards of safety, regardless of external conditions. Given the current pandemic, however, we have implemented especially stringent precautions to safeguard our patients and staff. In addition to offering prospective patients consultation via video visits, when appropriate, every surgical patient will be tested for COVID-19 prior to admission to The Mount Sinai Hospital. The hospital has also implemented social distancing rules, a modified visitor policy, universal masking, and mandatory hand hygiene for visitors.

Before You Arrive:

Phone Screening: We will call you prior to your visit to ask if you have (or have had) any COVID-19 symptoms, such as:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills, or shaking with chills
  • Loss of taste or smell
  • Muscle pain
  • Headache
  • Sore throat

Online Check-In: To reduce your wait time and contact with others, as much of your check-in as possible will be handled remotely, before you even come to the hospital.

When You Arrive:

Symptom Screening: Our staff will welcome you, take your temperature, and screen you for COVID-19 symptoms. Patients showing symptoms will be referred to a telemedicine visit.

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills, or shaking with chills
  • Loss of taste or smell
  • Muscle pain
  • Headache
  • Sore throat

Mandatory Masking: All patients and staff are required to wear a mask or face covering. We will provide you with a mask, if needed.

Visitor Policy :

The visitor policy for the Mount Sinai Health System is as follows. While at The Mount Sinai Hospital, patients and visitors should defer to the hospital policies below. During your stay in New York City, you can refer to for the state’s current policies.

The latest Mount Sinai Hospital policy can be viewed here: Current Mount Sinai Hospital Visitor Policy

  • Visitors must be 18 years of age or older. Visitors may include family, friends, loved ones, clergy or other individuals of patient’s choice. 
  • Anyone who has been diagnosed with COVID-19 in the previous 10 days will not be allowed into the hospital. 
  • Anyone who is not fully vaccinated and has been a household contact or in close contact with someone diagnosed with COVID-19 over the past 10 days will not be allowed into the hospital. 
  • Visitors must comply with NYS domestic and international travel rules and restrictions. 
  • Must wear a surgical mask during their visit. Masks with valves are not permitted. A mask will be provided if needed.
  • Will be screened for symptoms, have a temperature check and be asked for contact information prior to entry. If needed, visitors will be given personal protective equipment (PPE) and shown the proper way to wear it.
  • Visitors will be asked to perform hand hygiene upon entry to the facility.
  • Social distancing rules will be applied and visitors may be asked to wait outside

During Your Visit

  • Patients are allowed only one visitor at a time and a total of two visitors per day.  At Mount Sinai Hospital, 2 visitors will be allowed at one time.  
  • Inpatients are allowed a total of four hours of visitation each day. 
  • When visiting an inpatient, visitors must keep their mask on and stay in the patient’s room throughout their visit unless asked to step out by hospital staff. 
  • Visitors may not be present during procedures and in the recovery room. 

As defined by New York State, there are certain exceptions to visitation hours and limits. These exceptions include visitors for pediatrics, labor and delivery, end of life (imminent within 24 hours), and patients with cognitive or developmental impairments. Hospital leadership may apply additional exceptions as needed.
Visitors who do not comply with all the above requirements will be asked to leave.

Hospital Visitor Hours for The Mount Sinai Hospital: 10 am - 6 pm

Please note, the visitor policy may be adjusted to ensure the safety of patients, staff, and visitors. This includes our Intensive Care Units and Emergency Departments, which may have restricted visitation at certain times. Signage will be posted when restrictions apply.

Cardiac Intensive Care Unit (ICU): Upon admission, patients will be taken directly to the Cardiac ICU. This unit provides a dedicated team of intensivists and cardiac care nurses who specialize in caring for heart surgery patients. After surgery, the patient will recover here for approximately 24 hours, before moving to our cardiac step-down unit.

During Your Visit:

Separation from COVID-19 Patients: Patients who have tested positive for COVID-19 are strictly isolated from others.

Social Distancing:  We’re minimizing contact between patients by spacing furniture, minimizing the number of patients in waiting areas, and scheduling more time between appointments. We are monitoring the number of patients in elevators. You will also see visual aids of our elevator safety guidelines. We also encourage the guidelines for social distancing, which is to keep six feet between people.

Continuous Cleaning: All areas are continuously disinfected, including waiting rooms, patient rooms, and high-touch surfaces. To learn more about deep cleaning protocols at The Mount Sinai Hospital, watch this video:

Learn more about our overall precautions to keep you safe, visit:

If I have questions about heart surgery at Mount Sinai, who should I call?

If you have any questions about heart surgery at Mount Sinai, call 866-MITRAL5 (866-648-7255) to speak with a member of our medical team.

Additional Resources:

Florida Department of Health Telehealth Website

Page Created: Mar. 18, 2020 Last Updated: Jun. 07, 2021

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Jan B. Saratoga Springs, NY

I would have liked to have met Dr. Adams in person first, but I loved him through telehealth. ”
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