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Surgical Family Waiting Rooms

A Waiting Room for family and friends of hospitalized surgical patients is available on the 2nd Floor of the Guggenheim Pavilion - West Tower- where staff coordinators act as liaisons between surgeons, other medical staff and families. Information regarding surgical patients is available from Monday-Friday, 9:00 AM - 5:00 PM at 212-241-7778.

The Ambulatory Surgical Family Waiting Room is located on the 2nd floor of the Center Tower, Guggenheim Pavilion, and can be reached at 212-241-7778, Monday - Friday, 9:00 AM - 5:00 PM.

Visiting Hours

Visiting Hours are 11:00 AM - 9:00 PM daily with the following exceptions:
Intensive Care - Hours vary in each unit.
Psychiatry - Hours vary for children, adolescents and adults.
Pediatrics - Visiting time for parents is unlimited.

Patient Representatives

Patient's Representatives help patients and their families with problems, complaints or concerns about their health care or Mount Sinai services that other staff are unable to resolve. Patient representatives provide information regarding the New York State Health Care Proxy and patients' rights and can answer questions about hospital policy and procedures. Patient representatives for in-patients can be reached at 212-659-8990. Out-patients may call 212-241-6848 on weekdays during business hours. At other times, calls will be referred to a nursing administrator.

Private Duty Nursing

The Private Duty Nursing office, 212-241-7383, is located in the Guggenheim Pavilion, MC Level, Room 209 and is open from 7:00 AM - 11:00 PM.


Translation services are available, upon request, for many languages and will be arranged by the Care Center staff.

Self Pay Policy

The Mount Sinai Hospital offers financial assistance to patients who do not have private insurance and who do not qualify for government programs. Eligibility is determined based on income and assets. For more information, please contact Patient Financial Services at 212-731-3100 or 866-682-9380.

Coffee Stand

Our Coffee Stand proudly brews Starbucks coffee with a wide variety of Lattes, Cappuccinos and other Starbucks beverages. Grab and Go Bakery items, salads, sandwiches, and Gourmet frozen meals "To Go" are also available. Located in the Annenberg Lobby 1st floor.

Operating Hours:

Monday - Friday: 6:30 AM - 9:00 PM

Weekends & Holidays: 7:00 AM - 7:00 PM

The Plaza Cafe (Cafeteria)

The Plaza Cafe offers a full morning hot and cold breakfast until 9:00am. Lunch starts at 11:00am and offers daily a grill specialty sandwich, made to order deli sandwich, 3 entrees along with 4 different sides per day. The Innovation Station features a specialty item daily and also incorporates monthly special events. We also have our Kosher Corner, a full service salad bar, pizza station, assorted desserts and a full selection of Grab and Go items. Located in the Guggenheim Pavilion 1st floor.

Operating Hours:

Monday - Friday: 6:30 AM - 7:30 PM

Weekends & Holidays: 7:00 AM - 3:00 PM

Faith-Related Resources

Faith-Related Resources include two Chapels in the Guggenheim Pavilion, West Tower - the Peck Jewish Chapel and the Hatch Interdemoninational Chapel - for meditation and religious services. Chaplains representing all faiths and denominations are available to patients and families and can be reached by telephone.

Jewish Chaplain - 212-241-7262
Catholic Chaplain - 212-241-7908
Protestant Chaplain - 212-241-5280
Greek Orthodox Chaplain- 212-749-0017

Telephone and Television Service
Telephone and Television Service can be requested during the admissions process.
Beautician Services

Beautician Services, including hair and nail care, are available by appointment at 212-241-5570.


Newspapers are available and sold every morning on inpatient floors. Phone 212-241-2679.

Notary Services
Notary services are available Monday - Friday from 9:00 AM - 4:30 PM through the Patient Representative Department. Phone 212-241-6848.
Mount Sinai Gift Shop

The Mount Sinai Gift Shop is located on the 7th Floor, East Atrium in the Guggenheim Pavilion at The Mount Sinai Hospital.

Operated by Lori's Gifts, the shop offers a wide variety of gifts including fresh flowers, balloons, greeting cards, stuffed animals, figurines, home decor items, candles and lotions, and jewelry. The shop also provides delivery services to the rooms of hospitalized patients at no additional charge.

Hospital patients also appreciate the selection of sleepwear, such as bath robes, pajamas and slippers. Newborn presents and children's amusements such as toys and coloring books are available, as well as an assortment of magazines, books, sundries, personal care items, and snacks.

Order Online

Access the Gift Shop online to arrange to have a purchase delivered directly to the patient's room with no delivery charge. Orders are welcome 7 days a week, and no minimum purchase is necessary. The Gift Shop accepts Master Card, Visa, Discover, American Express, and cash.

Operating Hours:

Monday - Friday: 8:00 AM - 8:00 PM

Saturday - Sunday: 9:00 AM - 8:00 PM

Phone 212-241-GIFT(4438).

Patients' Library

Books, audio books, large print and talking books in English and other languages are available and can be delivered to patients by calling 212-241-6110.


Page Created: Dec. 18, 2017 Last Updated: Feb. 06, 2018