Surgical Family Waiting Rooms

A Waiting Room for family and friends of hospitalized surgical patients is available on the 2nd Floor of the Guggenheim Pavilion - West Tower- where staff coordinators act as liaisons between surgeons, other medical staff and families. Information regarding surgical patients is available from Monday-Friday, 9:00 AM - 5:00 PM at 212-241-8282.

The Ambulatory Surgical Family Waiting Room is located on the 2nd floor of the Center Tower, Guggenheim Pavilion, and can be reached at 212-241-0373, Monday - Friday, 9:00 AM - 5:00 PM.

Visiting Hours

Visiting Hours are 11:00 AM - 9:00 PM daily with the following exceptions:
Intensive Care - Hours vary in each unit.
Psychiatry - Hours vary for children, adolescents and adults.
Pediatrics - Visiting time for parents is unlimited.

Patients' Library

Books, audio cassettes, large print and talking books in English and other languages are available and can be delivered to patients by calling 212-241-6110.

Interpreters

Translation services are available, upon request, for many languages and will be arranged by the Care Center staff.

Help for the Hearing and Visually Impaired

Sign language interpreters and Telecommunication Devices for the Deaf (TDD) are available through Care Center staff. Large-typed books and talking books with earphones are available through the Patients' Library. The New York State Patients' Bill of Rights is available in Braille and is read in English and Spanish on closed circuit television.

Private Duty Nursing

The Private Duty Nursing office, 212-241-7383, is located in the Guggenheim Pavilion, 2nd Floor, Room 179 and is open from 7:00 AM - 11:00 PM.

Patient Representatives

Patient's Representatives help patients and their families with problems, complaints or concerns about their health care or Mount Sinai services that other staff are unable to resolve. Patient representatives provide information regarding the New York State Health Care Proxy and patients' rights and can answer questions about hospital policy and procedures. Patient representatives for in-patients can be reached at 659-8990. Out-patients may call 241-6848 on weekdays during business hours. At other times, calls will be referred to a nursing administrator.

Self-Pay Policy

The Mount Sinai Hospital offers financial assistance to patients who do not have private insurance and who do not qualify for government programs. Eligibility is determined based on income and assets. For more information, please contact Patient Financial Services at 212-731-3100 or 866-682-9380.

Faith-Related Resources

Faith-Related Resources include two Chapels in the Guggenheim Pavilion, West Tower - the Peck Jewish Chapel and the Hatch Interdemoninational Chapel - for meditation and religious services. Chaplains representing all faiths and denominations are available to patients and families and can be reached by telephone.

Jewish Chaplain - 212-241-7262
Catholic Chaplain - 212-241-7908
Protestant Chaplain - 212-241-5280
Greek Orthodox Chaplain- 212-749-0017

Telephone and Television Service can be requested during the admissions process.

Beautician Services, including hair and nail care, are available by appointment at 212-241-5570.

Newspapers are available and sold every morning on inpatient floors. Phone 212-241-2679.

Notary services are available Monday - Friday from 9:00 AM - 4:30 PM through the Patient Representative Department. Phone 212-241-6848.

The Mount Sinai Auxiliary Board Gift Shop, which carries a wide variety of useful and decorative gift items, children's gifts and baby items, is located on the first floor of the Atrium of the Guggenheim Pavilion. The Shop also sells greeting cards, souvenirs, pajamas, jewelry and decorative housewares. It is open Monday - Friday from 9:15 AM - 5:15 PM. The Gift Shop will wrap gifts and deliver them to patient's rooms. It accepts credit cards and will handle phone orders. Phone 212-241-GIFT.

The Plaza Cafeteria offers a wide selection of appetizing hot and cold dishes, including Kosher food. The Cafeteria is open from 6:30 AM - 7:30 PM, Monday through Friday, and some hours on the weekends as well. It is located on first floor of the Atrium of the Guggenheim Pavilion.

A Coffee Stand, serving delicious Starbucks® coffee and an assortment of breakfast rolls, is open on Monday - Friday, from 6:45 AM - 4:30 PM in the West Lobby of the Annenberg Building.